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Return & Exchange Policy

The products that are allowed to be exchanged are products that require size change or with the same price (if the items received by the customers has defects or no more stocks).
The items must be unworn/unused, unwashed, undamaged and must be returned maximum 1 day after the package is received by the customer and has send a notification through email or Whatsapp including the packaging.
All sale items can not be returned
We will exchange your products accordingly within 7 working days.
We cannot accept any claims of damaged or missing items without any proof or evidence. We will file the claim if the customer has a video, unboxing the package.
If we accidentally deliver the wrong product to you or if the product is not as described, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible. (if the correct product is available).
We do our best to ensure that the products we deliver to you are of a high quality and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section 4:

faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product; and
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

How do I return an item?

If you have any issue with the item(s), please contact us (via email or whatsapp) within 7 days of receipt for an exchange. In general, we will only accept items in their original condition with their tags and packaging intact.

When you contact us, please include details of the order and the reason for your return to help us understand the issue and to take action in advance before your item arrives at our workshop.

What happens if the item(s) I’ve received are faulty/incorrect/damaged?

We are deeply sorry for the inconvenience. At CYA, we vow to ensure our customers a high-quality experience. If you find a problem with your order, please contact us at hiyacya.store@gmail.com immediately. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.

What do I do if an item is missing from my order?

Sometimes we may send out items in separate shipments. Please check your order status to see if any of your items are arriving separately. If something is still missing, please contact us at hiyacya.store@gmail.com

Do I have to pay shipping for my return items?

In the case of faulty/incorrect/damaged items, we will cover for the return shipping charges however if a return is made for other reasons, the customer is responsible for the return shipping cost.

How can I check the status on my returns or exchanges?

Log into your account to view information on your returns and exchanges.

How long will it take for my return to be processed?

It will take up to 7 days for us to process a returns request. If it has been more than 30 days, please contact us with the details of your return request.

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